Most UPI Users Oppose Transaction Fees, Survey Reveals

  • A recent survey by LocalCircles indicates that a significant majority (around 73%) of UPI users in India would abandon the platform if transaction fees are introduced.
  • Only 23% of respondents expressed willingness to pay any fees, highlighting the importance of the current zero-fee structure in driving UPI adoption.
  • The survey findings resonate with industry concerns regarding user resistance to fee implementation.
  • Many users cited the convenience and cost-effectiveness of UPI as key reasons for their preference, suggesting potential challenges for any future fee introduction.
  • With UPI witnessing record-breaking transaction volumes, maintaining its free-to-use model remains crucial for sustained growth and financial inclusion.

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